Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

Certain items are non-returnable, including:

• Gift cards

• Downloadable or digital products

• Items marked as final sale

Return Process

To initiate a return, please contact us at [your support email] with:

• Your order number

• The reason for the return

Once your return request is approved, you will receive instructions on how and where to send your item.

⚠️ Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 https://support.hera-shape.com/